Policies & Terms

About the CAC Design Store

Formerly known as the Chicago Architecture Foundation, the Chicago Architecture Center is a nonprofit cultural organization with tours, exhibitions, programs, educational opportunities, and events for all ages. Our mission is to inspire people to discover why design matters. Proceeds from CAC’s tours, programs and retail shop support our educational mission. For more information about CAC, visit architecture.org.

Ordering Information

The CAC Design Store makes it easy to order online. The first time you order from us, we ask that you create a secure account which allows for easier ordering. If you have any questions about the ordering process, please email us at shipping@architecture.org or fill out a contact form. We accept Visa, MasterCard, Discover and American Express. We do not take backorders on any items.

Shipping

Standard UPS service is available for United States and Canada. Some large items may require extra shipping charges. We cannot ship to P.O. Boxes or APO addresses. The Chicago Architecture Center is not responsible for duties, taxes, port handling fees and/or other customs charges added by a country when determining your shipment's total shipping cost for international shipping. Please contact us for any additional shipping and order inquiries.

All orders (including UPS Next Day and 2nd Day) will be sent out within 1 to 4 business days, excluding weekends and holidays. Business days are Monday through Friday, with the following exceptions: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after, Christmas Eve, and Christmas Day. Please note: Saturdays and Sundays are not delivery or transit days for UPS.

Taxes

All orders shipped within the state of Illinois will be charged 9.75% Chicago sales tax. Orders shipped outside the state will not be charged tax. If you are a school or other institution and have an Illinois tax exempt number, please contact us. The Chicago Architecture Center is not responsible for duties, taxes, port handling fees and or other customs charges added by a country when determining your shipment's total shipping cost for international shipping.

Questions

For questions about an order you have already placed, please email: shipping@architecture.org, or call 312.561.2111

Returns/Exchanges

You may return merchandise within 30 days of receipt for a full refund of the product price (plus tax if applicable). Shipping charges cannot be refunded unless the customer received an incorrect product, in which a call tag will be issued. Please email us at shipping@architecture.org for a return authorization number. Include your name and order number. Refunds will be credited back to your credit card. If you received an item as a gift, please email us and we will assist you with your return.

Damages

If you receive merchandise that has been damaged during shipment, please email us at shipping@architecture.org. Please include your name, address and order number. A replacement will be shipped to you ASAP (assuming the product is still in-stock). You will also receive instructions on what to do with the damaged merchandise.

Security

The Chicago Architecture Center uses SSL (Secure Socket Layer) to protect your online shopping and account information. The shopping cart and account pages feature SSL encryption, which secures your personal information.

Members

Chicago Architecture Center members receive a 15% discount on all regularly priced merchandise (except for LEGO® sets). Please enter your membership number in the Shopping Cart in the "Discount Code" box. Member discount is not applicable to new memberships or sale product, and can't be used in conjunction with any other discounts or coupon codes. Learn more about becoming a member.

Privacy Policy

The Chicago Architecture Center does not sell or share your information with any organization or company. See our full Privacy Policy.