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Policies & Terms

About the CAF Shop

The Chicago Architecture Foundation (CAF) is a nonprofit organization dedicated to inspiring people to discover why design matters. As an leader in design, architecture and STEM (Science, Technology, Engineering and Math) education, CAF offers tours, programs, exhibitions, field trips, curricula and online tools that are part of a dynamic learning journey for all ages. Proceeds from CAF’s tours, programs and retail shop support this educational mission. For more information about CAF, visit architecture.org.

Ordering Information

The CAF Online Store makes it easy to order online. The first time you order from us, we ask that you create a secure account which allows for easier ordering. If you have any questions about the ordering process, please email us at weborders@architecture.org or fill out a contact form. We accept Visa, MasterCard, Discover and American Express. We do not take backorders on any items.

Corporate Gift Program

Volume discounts may be available for certain items through our Corporate Gift Program. For more information, please direct your specific inquiries by email: weborders@architecture.org.

Shipping

Standard UPS service is available for United States and Canada. Some large items may require extra shipping charges. We cannot ship to P.O. Boxes or APO addresses. The Chicago Architecture Foundation is not responsible for duties, taxes, port handling fees and/or other customs charges added by a country when determining your shipment's total shipping cost for international shipping. Please contact us for any additional shipping and order inquiries.

All orders (including UPS Next Day and 2nd Day) will be sent out within 24 business hours, excluding weekends and holidays. Business days are Monday through Friday, with the following exceptions: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after, Christmas Eve, and Christmas Day. Please note: Saturdays and Sundays are not delivery or transit days for UPS.

In-store pick-up orders will be available 24 business hours after the order is placed. You will receive an email as soon as your order is ready for pick-up. Pick-up orders can be collected at the CAF Shop & Tour Center, 224 S. Michigan Avenue, Chicago, Illinois, 60604. If an order is placed as an in-store pick-up inadvertently, the order will need to be cancelled and replaced as shipping charges will need to be added to the purchase. If you have any questions about a pick-up order, please email shipping@architecture.org.

Taxes

All orders shipped within the state of Illinois will be charged 9.75% Chicago sales tax. Orders shipped outside the state will not be charged tax. If you are a school or other institution and have an Illinois tax exempt number, please contact us. The Chicago Architecture Foundation is not responsible for duties, taxes, port handling fees and or other customs charges added by a country when determining your shipment's total shipping cost for international shipping.

Questions

For questions about an order you have already placed, please email: weborders@architecture.org, or call 312.561.2126.

Returns/Exchanges

You may return merchandise within 30 days of receipt for a full refund of the product price (plus tax if applicable). Shipping charges cannot be refunded unless the customer received an incorrect product, in which a call tag will be issued. Please email us at shipping@architecture.org for a return authorization number. Include your name and order number. Refunds will be credited back to your credit card. If you received an item as a gift, please email us and we will assist you with your return.

Damages

If you receive merchandise that has been damaged during shipment, please email us at shipping@architecture.org. Please include your name, address and order number. A replacement will be shipped to you ASAP (assuming the product is still in-stock). You will also receive instructions on what to do with the damaged merchandise.

Security

The Chicago Architecture Foundation uses SSL (Secure Socket Layer) to protect your online shopping and account information. The shopping cart and account pages feature SSL encryption, which secures your personal information.

Members

Chicago Architecture Foundation members receive a 15% discount on all regularly priced merchandise. Please enter your membership number in the Shopping Cart in the "Discount Code" box. Member discount is not applicable to new memberships or sale product, and can't be used in conjunction with any other discounts or coupon codes.

Privacy Policy

The Chicago Architecture Foundation does not sell or share your information with any organization or company.